Thank you for taking good care of my father

I highly recommend this company. In March 2023, my father suffered a massive heart attack while visiting my brother in Florida. He was admitted to Tampa General due to the severity of his condition. From the beginning, he expressed his desire to be cared for in New York City, his home. When his condition improved in April 2023, I contacted Medical Transport Services and another company in the medical transport service industry for quotes to transport him from Tampa to NYC. Both companies provided quotes, with the other company’s being slightly higher. However, due to the high-risk nature of his condition, my father couldn’t be transported at that time.

In late May 2023, his condition improved for transfer. I reached out to both companies again for new quotes. Surprisingly, Medical Transport Services provided a significantly lower quote, while the other company gave a much higher one. When I questioned the other company about the difference, they couldn’t provide a specific reason. They also failed to call us as promised, despite the time-sensitive nature of the situation.

Since my father’s insurance didn’t cover air transport, our family paid the full cost. The nearly $10,000 difference was significant for us. However, what mattered most was communication. Working with Medical Transport Service felt like collaborating with a small team. They responded promptly, even during the Mother’s Day weekend. They arranged the transfer right away, working closely with us to resolve authorization issues. On the day of the transfer, my father experienced a minor complication, but the Medical Transport team patiently waited until he was cleared again. Eventually, he was safely transferred to a hospital in New York City. The whole process was smooth, and they provided detailed information, answering our questions patiently and promptly.

I highly recommend this company for their exceptional service.

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Ming Lu June 6, 2023