Attentive, Flexible & Compassionate

Everything ELSE about moving my mother 6 hours away was stressful. Working with MTS was a blessing. I did not have any referrals for this kind of service, so I relied on good old Google. I really lucked out. My mother had been recently diagnosed with dementia, and was not mobile, so I really wanted a team that would make her feel safe and appreciate her conditions. When arranging for the ride, I spoke with real people who answered my questions, and helped me create contingency plans when the receiving care facility sprung COVID testing requirements on me last minute and the originating hospital was not able to jump on it. Between the scheduling staff and the company president, they were able to make it work. The night before the transfer, the nurse called me to find out more about my mother so that they could make her ride as comfortable as possible. She was kind and caring, and I have full confidence that she made the ride a good experience for my mother. The drivers had fun personalities and seemed good natured, giving me additional comfort. The ride took a bit longer than expected, and I was surprised when communication with an update as not initiated, but the nurse always responded to my texts throughout the process.
I consulted one other company, which was $700 more. While I appreciated the savings, really, it was the service and personal attention that mattered most to me; the fact that it was in a Mercedes van was just a fun point to make my mom feel fancy. I am all too happy to have the opportunity to write this review and recommend them.

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Lauren D October 2, 2020