FAQ

Here you will find frequently asked questions about Medical Transport Services long distance medical travel and the services that are provided. If you have a question that you do not see listed here please email the question to us at Email Us Here

How does long distance transportation work?

Once you have chosen Medical Transport Services to provide your long distance transport (trip going 200 miles or greater), you will have a trip coordinator assigned to your trip. This person will help get all the details set, work with the departing and receiving facilities and ensure patient needs are met during transport. Your trip coordinator will be in contact with you regularly and handle all of the details for a smooth transport.

How much does this service cost?

Costs can vary based on the pick up and drop off location and medical condition of the patient. For the most accurate and up to quotes please use our free quote form or call us at 800-687-0607.

Is there additional cost to bring a family member on the trip?

Each transport has 2 drivers and a Nurse/Paramedic. We have room for 1 family member to travel with the patient at no additional cost.

How long does the trip take?

The travel distance directly affects the drive time. With 2 drivers and a bathroom on board we can drive from the pick up location to the destination with a minimal amount of stops and in many cases no stops at all to minimize travel time.

What can I do to pass the time while on the trip?

We provide free WiFi for browsing the internet or checking email, a High Definition TV/DVD with large selection of Movies and a CD player with a large selection of music.

How many drivers are on board?

For trips over 7 hours we have 2 drivers and a Nurse/Pramedic on board. On trips of less than 7 hours we may use 1 driver and a Nurse/Paramedic.

What are the qualifications of the drivers?

All of our drivers have a safe driving record and at least 5 years of commerical driving experience. They have passed a background check and pre-hire drug test and are subjected to random drug testing. The drivers are also certified in CPR, First Aid and the proper use of AED’s (defibulator). We have an annual driving safety program that each driver is required to attend and pass. The driving records are also checked on an annual basis

Is there a nurse on board during the trip?

Every transport has a nurse with current documented qualifications of RN, LPN, Paramedic or higher.

What services can the Nurse provide?

The Nurse/Paramedics primary duty is to make sure the patient is comfortable during the transport. Monitoring vitals, giving prescribed medication, checking blood glucose, monitoring oxygen saturation, suctioning as needed and change diaper/depends with appropriate care are just a few of the services provided. Assistance with use of the on-board restroom and entertainment options. They can also help with exercises to improve blood circulation on longer trips.

Do you have a bathroom on board the transport?

While many medical transports claim they have a bathroom, most do not. They have to stop at rest stops to go to the bathroom, use a port-a-potty or bedside commode.  Medical Transport Services has a full size, private, stand up bathroom on every transport vehicle.

If the patient needs assistance the nurse will provide bathroom assistance on-board the transport.

What happens if there is an emergency on board?

For major medical emergencys, the transports are diverted to the nearest hopsital, if that is not an option they will meet an emergency ambulance in the field to minimze the response time.

Can I bring my pet?

Pets under 25lbs are welcome on board. They must remain in a small pet kennel.